If a team is accountable, who do I call?​

Category: Self-management - teams, colleagues and (former) managers

This is a question I've heard of few times and which seems to prevent some leaders from making the leap to self-management.

In self-management, we want the team as a whole to feel accountable for its results... but people outside the team often want one person to speak on behalf of the team. How can you square these apparently conflicting demands? 

Comment guidelines

My hope is for the comments below the video to surface our collective wisdom on the topic. This could enrich the videos tremendously. 

Have you experienced something similar in your own journey? What did you do about it? If you have something meaty to share, please add a link to an article, a video ... Feel free to agree or disagree with what I say, but always: please keep it on topic, relevant, practical. And of course, let's keep things respectful and kind. Please don't comment if what you say is off-topic or wouldn't benefit viewers of this page.